Privacy Policy

We collect personal information that you voluntarily provide when using our services, including your full name, email address, phone number, date of birth, nationality, passport details, and emergency contact information.

When you engage our medical tourism services, we may collect medical records, diagnostic reports, treatment history, physician referral letters, and other health-related documents necessary to coordinate your care with our partner hospitals.

We also automatically collect usage data such as your IP address, browser type, pages visited, and interaction patterns to improve our platform and services.

We use your personal and medical information primarily to deliver our medical tourism services, including coordinating hospital appointments, arranging consultations with specialists, processing visa applications, booking accommodation, and organizing travel logistics.

We may use your contact information to communicate important updates about your treatment plan, send appointment reminders, share post-treatment follow-up instructions, and respond to your inquiries.

Aggregated and anonymized data may be used for internal analytics to improve our service quality, optimize patient matching algorithms, and enhance the overall user experience on our platform.

We employ industry-leading security measures to protect your data. All personal and medical information is encrypted using AES-256 encryption both in transit and at rest. Our systems undergo regular third-party security audits and penetration testing.

Access to patient data is strictly controlled through role-based access controls (RBAC). Only authorized personnel with a legitimate need to know can access your information. All data access is logged in comprehensive audit trails for accountability and compliance.

We share your medical records and relevant personal information with our partner hospitals and healthcare providers solely for the purpose of coordinating and delivering your medical treatment. This sharing is essential to provide the services you have requested.

We will never sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information when required by law, court order, or governmental regulation, or when necessary to protect the safety of our users or the public.

As an international medical tourism service, your data may be transferred across borders. For transfers involving data of European Economic Area (EEA) residents, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure GDPR compliance.

For personal information of Chinese residents, we comply with the Personal Information Protection Law (PIPL) of the People's Republic of China, including conducting required security assessments for cross-border data transfers and maintaining local data storage where mandated.

You have the right to access the personal data we hold about you, request correction of any inaccurate information, and request deletion of your data subject to legal retention requirements. You may also request a portable copy of your data in a commonly used, machine-readable format.

You may withdraw your consent for data processing at any time, though this may affect our ability to provide certain services. To exercise any of these rights, please contact our Data Protection Officer at the contact information provided below.

Our website uses essential cookies that are necessary for the platform to function properly, including session management and security tokens. We also use analytics cookies to understand how visitors interact with our site, helping us improve the user experience. Additionally, preference cookies remember your language selection and other settings.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may impair the functionality of our platform.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without verified parental or legal guardian consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:

Email: privacy@meditourismbeijing.com Address: Suite 2801, China World Trade Center Tower 3, 1 Jianguomenwai Avenue, Chaoyang District, Beijing 100004, China